1Introduction
SellFast Group ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or engage with us regarding the potential sale and purchase of a property.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2Who We Are
SellFast Group purchases residential property directly from homeowners.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Address: [Insert business address]
3Information We Collect
We collect personal information necessary to assess property opportunities, communicate with sellers, and progress potential property purchases.
The information we collect may include:
Personal and Contact Information
- Name;
- Address;
- Email address;
- Telephone number;
- Preferred method of contact.
Property Information
- Property address;
- Property type;
- Number of bedrooms and other property details;
- Condition of the property;
- Occupancy information;
- Information about any issues affecting the property.
Ownership and Transaction Information
- Information required to confirm ownership;
- Details of any mortgage, secured lending or other interests affecting the property;
- Information required to assess whether we can purchase the property;
- Information required during the legal conveyancing process.
Sale Circumstances
- The reason you are considering selling your property;
- Your preferred timescales;
- Any circumstances that may affect the sale process.
Communications and Records
We may keep records of:
- enquiries received;
- communications between you and SellFast Group;
- discussions regarding your property;
- offers made;
- decisions made during the process.
Technical Information When you visit our website, we may collect limited technical information such as:
- IP address;
- browser type;
- device information;
- pages visited;
- date and time of visits.
This information helps us maintain website security and improve our services.
4How We Use Your Information
We use your personal information to:
- respond to enquiries;
- assess whether we may purchase your property;
- communicate with you throughout the property purchase process;
- prepare and discuss potential offers;
- progress potential property purchases;
- work with relevant professional advisers where necessary;
- maintain accurate business records;
- improve our services and website;
- protect our legitimate business interests;
- comply with legal and regulatory obligations.
5Our Legal Basis for Processing Information
Under UK GDPR, we process your personal information because:
- you have contacted us or requested information about selling your property;
- processing is necessary to take steps towards a potential property transaction;
- processing is necessary for our legitimate business interests, including operating and improving our business;
- we are required to process information to comply with legal obligations.
6Sharing Your Information
We do not sell your personal information.
We may share information where necessary and appropriate with trusted service providers and professional advisers who help us operate our business or complete a potential transaction.
These may include:
- website providers;
- email providers;
- hosting providers;
- customer relationship management systems;
- solicitors;
- other professional advisers.
We only share information where necessary for the purpose it was collected.
We may also disclose information where required by law or where necessary to protect our legal rights.
7Information Security
We take reasonable technical and organisational measures to protect your personal information from:
- unauthorised access;
- loss;
- misuse;
- unauthorised disclosure.
Although no online system can be guaranteed to be completely secure, we take appropriate steps to protect information entrusted to us.
8How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information in order to:
- maintain records of enquiries and previous contact;
- manage future communications;
- maintain records of property discussions and transactions;
- meet legal, accounting or regulatory obligations;
- protect our legitimate business interests.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
9Your Rights
Under UK data protection law, you have rights including:
- the right to request access to your personal information;
- the right to request correction of inaccurate information;
- the right to request deletion of information where appropriate;
- the right to object to certain processing;
- the right to request restriction of processing in certain circumstances.
If you wish to exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.
The ICO can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.
We would, however, welcome the opportunity to address any concerns directly before you approach the ICO, and would encourage you to contact us in the first instance.
10Automated Decision-Making
We do not use automated decision-making or profiling to make decisions about whether to purchase your property.
All assessments and offers are considered and made by a member of our team.
11Third-Party Services
We may use carefully selected third-party services to help us operate our website and business.
These services may include:
- website hosting;
- email services;
- contact form services;
- customer relationship management systems;
- website analytics services.
These providers may process information on our behalf but are only permitted to use information as necessary to provide their services.
12External Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, security or content of websites operated by third parties.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
14Contact Us
If you have any questions about this Privacy Policy or how SellFast Group handles your information, please contact:
SellFast Group
Email: [email protected]
Address: [Insert business address]